Sales & Refunds
Sales & Refunds
All DYG products are on fire-sale. Fire-sales are non-returnable and non-refundable. If products arrived damaged, you have 5 days to notify and return for an exchange.
NOMAD TRAVEL GOAL:
We exchange for any damaged or non-working equipment. All refunds/exchanges are due within 30 days of purchase. We do not refund for any damages due to rough use. In the unlikely event a carabiner breaks, you can purchase a similar one HERE
Due to the nature of our industry, we are unable to offer refunds for camps that you have signed up for. The expenses involved with runnings camps are predicated on signups - and in the highly unlikely event too many people were to request and receive a refund for a specific camp, DEFY would not be able to sustain itself.
If you cannot make an event that you have signed up for, please notify us and we will place you on a credit list. You can use that credit towards any camp. The monetary value of that credit is based off what you paid. If you would like to attend another camp that is more expensive than the credit you hold, you will need to pay the difference.
**All future credit goes to the full price of any future event. Credit cannot be used for any early bird pricing or advertised discounts.
If you choose not to attend an event for personal reasons like: you believe the weather is not suitable, decided to do something else in place of the event, or simply do not want to go, you do not receive credit for a future event.
The Exception: The only case in which we provide refunds is if a camp is cancelled by DEFY. Conditions may include but are limited: lack of registrations, unexpected emergency, etc. Weather conditions are not included on this list. If weather is too poor to run a outside camp, we seek out an alternative solution to make the camp run.
In the unlikely case we have to change venues for a camp within a specific location, you will be notified immediately and all sales remain final.
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